Top Support Solutions

My internet isn't working, how do I connect?

  1. Make sure your router is plugged into a working electrical outlet avoiding power strips, has power and is turned on.
  2. Securely tighten all cables connected to the back of the router.
  3. Reboot your computer
  4. Reboot your router. To do this:
  5. Unplug the router’s power cord from the electrical outlet.
  6. Wait 10 seconds
  7. Plug the power cord back into the electrical outlet.
  8. The router has rebooted when the lights come back on. Then try to connect to the Internet.

How do I connect devices to the Wi-fi?

  1. Reboot your router by unplugging the power cord from the electrical outlet and waiting 10 seconds before plugging back in.
  2. Reboot the device you are having trouble with.
  3. Verify you’re using the correct wireless (Wi-Fi) credentials.

How do I manage my Wi-fi settings?

In order for us to get information about your Wi-Fi network, you MUST be logged in.

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